Etihad Cargo, the cargo and logistics arm of Etihad Airways, has announced a comprehensive transformation of its organisational building to extra strengthen customer skills, strengthen industry vogue, and drive persisted boost. The original building will enable the provider to align more closely with the desires of its potentialities with a brand original allocation of areas and the creation of a dedicated Buyer Abilities Division.
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The transformation has restructured Etihad Cargo’s global network into four areas managed by newly appointed Directors: South Asia and Oceania (SAPAC, India, Vietnam, Australia) led by Bernard Lee; North Jap Asia (China, Hong Kong and Macau, Korea, Japan, Taiwan) led by Jacqueline Han Lin Ni; Europe and Americas (North Europe, Central Europe, South Europe, UK and Ireland, Americas) led by Rainer Krammer; and Africa, Heart East and CIS (GCC, UAE, Africa, Levant, CIS) led by Grant Kemp. This regional segmentation is designed to reinforce capabilities in key markets and explain the organisation nearer to its potentialities, bearing in mind more effective and tailored responses to express requirements.
To bolster customer support and satisfaction, the provider is extra increasing its Buyer Abilities Division. Led by Lubna Allaham, this dedicated department will strengthen the customer meander with extra customised customer-centric solutions, making certain Etihad Cargo can continue to explain excessive phases of service all thru all touchpoints.
Etihad Cargo will furthermore strengthen its gross sales team and strengthen its dedication to the UAE market with the appointment of Rayan Alhaddar to the original characteristic of Senior Manager Enterprise Construction Cargo Manager.
Stanislas Brun, Vice President Cargo, commented on the transformation: “Etihad Cargo is dedicated to building strong partnerships to atomize mutual boost and success. This original building will enable Etihad Cargo to work rather more closely with its potentialities and better perceive their express desires. With the appointment of contemporary regional managers and senior leaders, I am confident that the team is well-equipped to explain extraordinary results and drive the persisted success of Etihad Cargo. This ensures our products and services and products are aligned with customer expectations, delivering a superior skills for all.”
Dr Nadia Al Bastaki, Chief Of us and Company Affairs Officer at Etihad Airways, added: “This original organisational building underscores the necessary importance of the Cargo division to Etihad’s vision and daring plans for boost. By bettering Etihad Cargo’s regional capabilities and specializing in customer skills, the provider is just not any longer handiest bettering its service offering nonetheless furthermore reinforcing its dedication to being the air cargo associate of resolution. Etihad is confident that this original organisation will drive the cargo division’s persisted evolution and success, fully aligned with the airline’s core values.”
Etihad Cargo is confident this original organisational building will enable it to explain improved customer support and operational excellence, making certain customer satisfaction and sustained boost.
